NASSIT, RSLAF Deepen Partnership on Member Services

By NASSIT Media Unit

The Acting Director General of the National Social Security and Insurance Trust (NASSIT), Mohammed Gondoe, has announced that the Trust has embarked on a bold digital transformation drive aimed at bringing its services closer to members and improving the efficiency of benefit processing and payment.

Mr. Gondoe made this disclosure on Monday, 6th October 2025, during the official launch of the 2025 edition of NASSIT Customer Service Week at the Julius Maada Bio Parade Grounds, Sierra Leone Military Hockey Pitch, Wilberforce, Freetown.

Digital Transformation for Improved Service Delivery

In his keynote address, the Acting Director General described NASSIT as a statutory public trust established to administer Sierra Leone’s National Pension Scheme. He reminded the audience that the scheme was designed to provide meaningful retirement benefits for employees and financial protection for their dependents in the event of death.

Speaking on the theme “Mission Possible,” Mr. Gondoe reaffirmed NASSIT’s commitment to becoming a center of excellence in customer service. He noted that the Trust’s ongoing digitalization initiative is a strategic move to modernize operations and ensure a seamless, transparent, and customer-friendly experience.

“The digitization process is not just about technology—it’s about improving people’s lives by making our services more accessible, faster, and more reliable,” he said.

He outlined several key milestones already achieved under the digital transformation program, including:

• Upgrade of ICT Infrastructure and Data Cleaning:
  NASSIT has completed a full upgrade of its ICT network and undertaken a data-cleaning exercise to improve operational efficiency. This upgrade enhances system reliability, minimizes downtime, and ensures that information is accurate, secure, and easily accessible.
• Web-Based Enterprise Resource Planning (ERP) System (98% complete):
  The ERP integrates critical auxiliary functions such as Finance, Procurement, Stores Management, and Fleet Management into one unified platform. This system promotes real-time data sharing across departments, improves accountability, and reduces operational costs—strengthening decision-making and productivity.
• Web-Based Pension Administration System (PAS) (99% complete):
  Central to NASSIT’s mission, the PAS will revolutionize how pension services are managed. It includes online portals and mobile applications for both active members and pensioners, significantly reducing the time needed to process claims and payments.
• Multi-Factor Biometric Registration System (in progress):
  Currently in the bidders’ evaluation stage, this system will register active members, beneficiaries, and pensioners using advanced biometric technology. Set to go live before the end of 2025, it will enhance data security, reduce fraud, and safeguard members’ interests.

Mr. Gondoe emphasized that the ICT transformation is not just an internal overhaul but a national advancement. “Members will soon be able to access NASSIT services literally at their fingertips,” he declared.

NASSIT Engages the Armed Forces

He further revealed that NASSIT will spend the next week providing direct services to members of the Republic of Sierra Leone Armed Forces (RSLAF) at various locations across the Western Area. He encouraged soldiers to take full advantage of the exercise to resolve outstanding issues related to their membership and benefits.

Mr. Gondoe expressed gratitude to the Chief of Defence Staff and the entire RSLAF leadership for the partnership and support extended to NASSIT in serving military personnel.

Military Commends NASSIT’s Initiative

In his remarks, the Chief of General Staff of the Sierra Leone Army, Major General S.D.T. Ngagua, commended NASSIT for demonstrating genuine commitment to improving the social protection of military personnel. He said the initiative would help streamline pension processes and ensure that officers retire in dignity after years of national service.

“We are encouraged by NASSIT’s proactive approach to engaging the armed forces. It shows dedication to ensuring that the welfare of our officers is protected even after service,” he stated.

Similarly, Brigadier General M.S. Senesie, President of the Men’s Committee of the Sierra Leone Army, expressed satisfaction with NASSIT’s administration, describing its leadership as composed of “some of the finest professionals” he has encountered.

As part of the event, a fully equipped workstation was set up to serve members of the RSLAF and other customers on-site, allowing for real-time registration, data updates, and customer support.

With its ongoing reforms, NASSIT continues to reinforce its commitment to transparency, accountability, and customer satisfaction.